Episode 47: Lessons Hospitality Can Learn from Retail with Marco Nijhof Artwork

Unconstrained Conversations – An IDeaS Podcast

For hoteliers. By hoteliers. Unconstrained Conversations is the hospitality industry’s collaboration point for real-world stories and actionable advice in revenue management, total profit optimization and driving a connected commercial organization. We'll uncover experiences and hear real-life examples from some of the world’s most creative hotel industry thought leaders.

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Unconstrained Conversations – An IDeaS Podcast

Episode 47: Lessons Hospitality Can Learn from Retail with Marco Nijhof

April 08, 2021 • IDeaS • Episode 47

Welcome back to the Unconstrained Conversations podcast! This week, IDeaS’ chief evangelist Klaus Kohlmayr speaks with Marco Nijhof, group director of hospitality & guest experience at Value Retail. After having “done it all” in the hospitality industry, Marco applied his vast knowledge and experience in the retail sector. He is passionate about creating the right balance between digital and human interactions to enhance guest loyalty and value. In this episode, Marco shares what hospitality can learn from retail. Topics discussed include:

The value of engaging guests in experiences vs. transactions
Focusing on building relationships with the experience
Reinventing the experience to stay relevant
Balancing the drive toward efficiency with guest acquisition
Advice for future revenue leaders

Check out Marco’s article “What I learned from the Retail industry and would apply back into hotels” discussed in the episode.

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